Refund and cancellation

Contact support with your order reference to request cancellation or a refund. Do not include your QR or installation credentials.

Before fulfilment, request cancellation; if no payment was captured, we release the authorisation rather than issue a refund. Unused, uninstalled packages are reviewed for cancellation subject to package restrictions and applicable consumer rights.

You are responsible for confirming device compatibility and carrier-unlocked status before purchase. Device incompatibility after that confirmation is not, by itself, a fulfilment failure; applicable statutory rights remain unaffected.

An eSIM installed but no network is our fulfilment responsibility and is refundable when the service cannot be provided. Contact us for troubleshooting; we do not shift network fulfilment responsibility to your compatibility confirmation.

Approved refunds return to the original payment method. Bank processing times vary. No fixed processing time is promised. Contact: sales@esimdtc.com